Refund policy

Return & Refund Policy

Last Updated: July 2026

At Chicken Travels, we want every customer to be excited about their purchase. If there is ever an issue with your order, we're here to help.

Books

If you purchased a Chicken Travels book directly from our website and are not satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The book must be unused and in its original condition.
  • The book must be returned in its original packaging whenever possible.
  • Proof of purchase is required.

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or was shipped incorrectly.

Print-on-Demand Products (Apparel, Accessories & Other Merchandise)

Many of our products are custom-made through our print partner after you place your order.

Because these items are made specifically for you, we do not accept returns or exchanges for:

  • Incorrect size ordered by the customer
  • Buyer's remorse
  • Color preference
  • Change of mind

Please review sizing charts and product descriptions carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

If approved, we will gladly provide one of the following at no additional cost:

  • A replacement item
  • A full refund
  • Store credit (when appropriate)

Lost Packages

If your package is marked as delivered but cannot be located, please first contact your local carrier.

If your package is lost during transit, contact us and we will work with our shipping partner to help resolve the issue.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Digital products or downloads
  • Personalized or custom-made items
  • Print-on-demand merchandise unless defective or incorrectly produced

Refund Processing

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after approval for your financial institution to process the refund.

Order Cancellations

Orders may only be canceled before production begins.

Because many products are printed on demand shortly after purchase, cancellation requests cannot be guaranteed once production has started.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Chicken Travels

🌐 Website: https://www.chickentravelsbook.com

📧 Email: info@chickentravelsbook.com

We strive to respond to all customer inquiries within 1–2 business days.